SHIPPING INFORMATION

Kindly note that the delivery guide below is for reference only. The below delivery time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.

Reminder: The estimated delivery time is a general guide and does not apply to the certain remote areas.

1. The exact processing time depends on the item, usually it will take 1-3 working days after the payment is cleared.

2. It will take up to 7-15 working days for the item to reach you, an email will be sent to you after the item being shipped.

Note

The delivery time mentioned does not include the processing time of the order. Order processing time usually takes 1-3 business days, but it only takes 1-2 business days for overseas warehouse orders.

The delivery guide does not apply to certain selected remote locations as well.

The delivery cost depends on the weight of the product, the origin, the destination, the delivery method and warehouses, and other considerations. Detailed pricing information is visible when checkout.

RETURN POLICY

You can return your purchase by sending us an email within 60 days after receiving the item if you aren't satisfied with it. It is sincerely suggested that every customer read the following regulations carefully before purchase:

The delivery guide does not apply to certain selected remote locations as well.

The delivery cost depends on the weight of the product, the origin, the destination, the delivery method and warehouses, and other considerations. Detailed pricing information is visible when checkout.

 

Return items

1. We accept returns postmarked within 60 days of the original purchase date. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

2. Items must be returned unworn, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, or altered in any way. You need to pay the shipping cost due to the return.

3. If the customer refuses to sign for the order without reason, inncnn.com will refuse to refund.

4. If the customer chooses the wrong model, inncnn.com reserves the right to refuse a refund.

5. The customer must ensure that the shipping address is true and valid. If the order cannot be delivered due to an invalid address, inncnn will refuse to refund.

6. Email us (support@inncnn.com) with your tracking number and pictures attached of the received item/package and detailed information to describe the issue. Your request will be processed and confirmed via email on working days usually within 48 hours.

 

Our Solutions

We'll give you a full refund or exchange if we're responsible for the issue, e.g. quality problems or items missing.

Once your return is received and inspected your refund or exchange will be processed. Most returns or exchange are processed within 5 business days after we receive your package. If you require refund, We’ll issue the refund to your payment account. If you require exchange, we'll send out your new product.

Note

1. DO contact our customer service before returning. Inncnn will not be responsible for any returning without notifying us.

2. It will be highly appreciated that you contact our customer service for help before raising any dispute. We are always here to help and provide solutions.

For more information regarding the return policy, you can also Contact us at support@inncnn.com.